Chat
Real-time, multi-chat support with canned replies and macros to keep FRT/ART low.
Phone
Empathetic voice support with clear troubleshooting, de-escalation, and QA-recorded calls.
Concise, template-driven replies with full ticket history, attachments, and SLA timers.
Web Inquiry
Website/contact-form leads triaged fast—verify, prioritize, route.
Email Management
Inbox zero made real—triage, flag, and respond using templates; route priorities and keep stakeholders in the loop.
Calendar Management
Own the schedule—book, reschedule, and buffer travel/meeting time; send agendas and reminders.
Expense Report Management
Collect receipts, code expenses, reconcile cards, and submit on time with policy compliance.
Travel Arrangements
End-to-end itineraries—flights, hotels, cars, and changes; deliver confirmations and 24/7 updates.
Data Entry
Accurate, fast capture into CRMs, sheets, and internal systems with validation and audit trails.
Document Preparation
Polished docs—presentations, reports, forms, and SOPs with branded templates and version control.
Content Creation
Designing posts, writing captions, creating content calendars.
Scheduling and Publishing
Using tools like Hootsuite, Buffer, Meta Business Suite.
Community Management
Responding to comments, DM's, mentions.
Strategy and Planning
Defining goals, researching audience behavior and trends.
Analytics and Reporting
Tracking metrics, adjusting strategy based on insights.
Trend Spotting and Crisis Management
Staying on top of trends and memes. Managing bad reputation during controversies or negative feedback.
IT Helpdesk and Technical Support
L1, L2, L3 Support
Providing multi-tiered technical assistance, from basic troubleshooting to advanced system diagnostics.
24/7 Global Support
Ensuring continuous availability for businesses operating across different time zones.
Remote Support
Flexible service options tailored to operational needs.
Infrastructure and Security Management
Cybersecurity and Data Protection
Implementing best-in-class security measures, including HIPAA-compliant practices.
System Monitoring and Maintenance
Preventing downtime and optimizing IT performance.
Disaster Recovery and Business Continuity
Safeguarding data integrity and ensuring uninterrupted operations.
Cloud and Virtualization Services
Cloud Migration and Management
Supporting seamless transitions to AWS, Azure, or Google Cloud.
Virtual Desktop Infrastructure (VDI)
Enhancing secure remote work environments.
Scalable Hosting Solutions
Providing tailored cloud computing and storage capabilities.
Software and Application Support
ERP and CRM System Management
Handling platforms like ServiceNow, Salesforce, and SAP for enhanced workflow automation.
Custom Software Development and Maintenance
Ensuring smooth functionality and ongoing improvements.
Quality Assurance and Compliance
Maintaining high service standards across all technical operations.
IT Strategy and Consultation
Process Automation and Optimization
Helping businesses refine workflows for maximum efficiency.
Regulatory Compliance Support
Advising on cybersecurity, HIPAA, and data protection protocols.
Technology Roadmap Planning
Aligning IT strategies with long-term business growth.
Bookkeeping and Financial Reporting
Daily, Weekly, and Monthly Bookkeeping
Ensuring accurate financial records and transaction tracking.
Financial Statement Preparation
Generating balance sheets, income statements, and cash flow reports.
Accounts Payable and Receivable Management
Streamlining invoicing, payments, and collections.
Tax Preparation and Compliance
Corporate and Individual Tax Filing
Managing tax returns and ensuring compliance with local and international regulations.
Sales Tax and VAT Processing
Handling tax calculations and reporting for businesses operating across multiple regions.
Regulatory Compliance and Audit Support
Assisting with tax audits and ensuring adherence to financial regulations.
Accounting System Setup and Integration
Cloud-based Accounting Solutions
Implementing platforms like QuickBooks, Xero, and NetSuite.
Process Automation and Efficiency Improvements
Streamlining financial workflows for better accuracy and speed.
Customized Reporting and Dashboards
Providing real-time financial insights tailored to business needs.
Get in touch for outsourcing expertise.
